Digital Maturity
Assessment Model
Wed, 3 Jun 2026
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Digital Maturity
Assessment Model
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71
Change management
Axis 3: Communication
External communication strategy
How do you communicate with external actors (e.g. citizens, partners, services providers, etc.)?
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72
Change management
Axis 3: Communication
External communication channels
To what extent are communication channels diversified, audience-driven, and evaluated for effectiveness?
4
1
5 - All Added
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