| 61 |
Process, tools and methodologies |
Axis 5: Methodologies |
Digital transformation Methodologies |
How mature are the digital transformation methodologies applied in your sector? |
1 |
1 |
5 - All Added |
|
| 62 |
Process, tools and methodologies |
Axis 6: Compliance to guidelines |
Conformity to RISA guidelines |
How well does the institution conform to RISA digital guidelines? |
1 |
1 |
5 - All Added |
|
| 63 |
Process, tools and methodologies |
Axis 7: Tools usage maturity |
Tools maturity |
How advanced and appropriate are the digital tools used in daily work? |
1 |
1 |
5 - All Added |
|
| 64 |
Change management |
Axis 1: Collaboration |
Approach to collaboration |
To what extent is collaboration institutionalized across departments/divisions and with external stakeholders, supported by processes, platforms, and performance monitoring? |
1 |
1 |
5 - All Added |
|
| 65 |
Change management |
Axis 1: Collaboration |
Collaboration tools |
What are your collaboration tools? |
2 |
1 |
5 - All Added |
|
| 66 |
Change management |
Axis 2: Change management and adaptability |
Change execution (change driving) |
To what extent are organizational and digital changes planned, governed, communicated, and supported using structured change management practices? |
1 |
1 |
5 - All Added |
|
| 67 |
Change management |
Axis 2: Change management and adaptability |
Change preparedness and anticipation |
How do you anticipate change? |
2 |
1 |
5 - All Added |
|
| 68 |
Change management |
Axis 2: Change management and adaptability |
Employees adaptability to change |
To what extent are employees willing, capable, and proactive in adapting to organizational and digital changes? |
3 |
1 |
5 - All Added |
|
| 69 |
Change management |
Axis 3: Communication |
Internal communication |
To what extent is internal communication structured, inclusive, and effective in supporting operations and change initiatives? |
1 |
1 |
5 - All Added |
|
| 70 |
Change management |
Axis 3: Communication |
collaboration with end users |
To what extent are end users and stakeholders actively involved in the design, testing, and improvement of services? |
2 |
1 |
5 - All Added |
|