| 1 |
Governance |
Axis 1: Sectoral Legal Framework Compliance |
Sectoral legal framework compliance |
Do you have sector-specific regulations that address digital related issues? |
1 |
1 |
5 - All Added |
|
| 2 |
Governance |
Axis 10: Citizens' Experience |
Digital services |
What is the level of digitalization of the services your sector provides? |
1 |
1 |
5 - All Added |
|
| 3 |
Governance |
Axis 10: Citizens' Experience |
Service personalization and citizens experience enhancement |
How is your level of service personalization and experience enhancement for your citizens? |
2 |
1 |
5 - All Added |
|
| 4 |
Governance |
Axis 10: Citizens' Experience |
Citizens support / inclusivity |
How do you manage support and digital inclusion for your citizens? |
3 |
1 |
5 - All Added |
|
| 5 |
Governance |
Axis 10: Citizens' Experience |
Citizens data integration |
How is your citizens data integration? |
4 |
1 |
5 - All Added |
|
| 6 |
Governance |
Axis 10: Citizens' Experience |
Feedback collection methods |
What are your feedbacks collection methods? |
5 |
1 |
5 - All Added |
|
| 7 |
Governance |
Axis 2: Organization and Knowledge |
Structure of the organization |
Which organizational structure governs team collaboration and decision making within your organization? |
1 |
1 |
5 - All Added |
|
| 8 |
Governance |
Axis 2: Organization and Knowledge |
Knowledge management |
How do you manage and share knowledge within your organization? |
2 |
1 |
5 - All Added |
|
| 9 |
Governance |
Axis 3: Strategic planning |
Digital Strategy |
Does your sector have a sector specific digital strategy and its implementation plan? |
1 |
1 |
5 - All Added |
|
| 10 |
Governance |
Axis 4: ICT policies |
ICT policies |
Do you have an ICT policy in your institution? |
1 |
1 |
5 - All Added |
|
